How it works
From reservation to walking at home.
Every Trexo Theo is prescribed, sized to your child and delivered with training. Three stages take you from reserving to walking at home, and most of the work is carried by your child's therapist and our team.
Stage 1
Reserve and get prescribed
Hold your place with a refundable deposit. Your child's therapist measures, a prescriber signs, and you only pay when you sign a purchase agreement.
- 1.1You
Reserve
A refundable deposit holds your place in the US build queue.
A fully refundable deposit holds your place in the US build queue. When you reserve you agree to the reservation terms, the End User License Agreement and the privacy policy, and you can opt in to text updates. Nothing else is due until you sign a purchase agreement.
Reserve nowReservation terms - 1.2Therapist
Assessment and prescription
Your child's therapist measures for size; a licensed prescriber signs.
After you reserve, we email you an assessment and prescription package. Your child's physical or occupational therapist completes the assessment, including the measurements that set Theo's size, with your child wearing their usual shoes and orthotics. A clinician licensed to prescribe in your state signs the prescription. The two can happen at the same time, and you return everything through the secure link in the package or by fax.
What gets measured - 1.3You
Price and purchase agreement
We confirm price in writing, help with funding, and you sign when ready.
Once your assessment and prescription are in, we confirm price and configuration in writing and send the purchase agreement. If you have clinical questions first, we set up a call with your Trexo contact and one of our clinicians, and your child's therapist is welcome to join. If you are working with insurance or a funding source, we support that before you sign.
Funding and insurance
Stage 2
Your Trexo Center gets ready
An approved Trexo Center near you prepares for training. Measurements are confirmed, then Theo is built for your child and shipped there.
- 2.1Therapist
Your Trexo Center
A Trexo Certified Trainer near you, or your own therapist if selected and certified.
Training happens with a Trexo Certified Trainer: a licensed physical or occupational therapist near you whose clinic becomes your Trexo Center. If there is one already, we connect you. If not, your child's own therapist can apply to the Trexo Trainer Network. Trexo reviews applications and selects participating therapists, who must then complete certification before their clinic can serve as your Trexo Center.
Trexo Trainer Network - 2.2Therapist
Pre-delivery check
Measurements confirmed a month before shipping, plus a call with our team.
About a month before your device ships, your therapist confirms the measurements again so the device that arrives matches your child at delivery. You then have a short call with our customer success team to walk through delivery, training, supervision and what the first weeks look like.
- 2.3Trexo
Built and shipped
Built for your child's size and shipped to your Trexo Center, in reservation order.
Your Trexo Theo is built for your child's size and configuration and shipped to your Trexo Center. US deliveries begin in 2027, in reservation order. Your Certified Trainer receives tracking, assembly and set-up instructions and schedules your training.
Stage 3
Train, then take Theo home
Two visits to your Trexo Center to learn the device with your child. Then Theo goes home with you, your 14-day trial starts, and we keep checking in.
- 3.1Therapist
Training at your Trexo Center
Trexo joins the first set-up live; your Certified Trainer runs the training.
Your Certified Trainer holds Trexo's trainer certification, including a live session with our clinical team. Trexo joins your first device set-up live, then your Certified Trainer runs the training: hands-on sessions at the Trexo Center with your child covering the hardware, the app and supervised practice. Plan for two visits.
- 3.2You
Certified, then home
An online module plus the hands-on sessions. Certified, Theo goes home and your 14-day trial begins.
You complete companion certification: an online module you do at home, then the hands-on sessions at the Trexo Center. When you are certified, the device goes home with you and your 14-day trial period begins on your start date.
- 3.3Trexo
Walking at home, with check-ins
Check-ins at one week, one month, then quarterly. Adjustments through your Trexo Center.
We check in after the first week, the first month, and then quarterly. Size adjustments as your child grows, setting changes and refresher training run through your Trexo Center, and our US support team is on call throughout.
Good to know
Before you reserve.
You are never locked in
The deposit is fully refundable until you sign a purchase agreement, and the 14-day trial period after your start date is set out in that agreement.
One point of contact
From reservation to delivery you have one Trexo contact who brings in our clinical, customer success and support teams when they are needed.
Ready to start?
A refundable reservation holds your place in the US build queue. Your child's therapist, a licensed prescriber and our clinical team take it from there.